FAQ 

​How Do I Place An Order?​

You can order via this website. We sell them on Amazon and EBay too. If you prefer you can contact us via email to request ordering via email.



Payment & Shipping

We use PayPal for our online payment. We do accept cheques and online money transfers too. Please contact us to request an alternative payment method. We ship everything via Royal Mail 2nd Class Signed For. FREE DELIVERY is only available for mainland UK customers. If you are local or just passing then feel free to collect in person.

 

Returns & Refunds

Hopefully you love your medal hanger, but if for some reason you would like to return it then that is fine. The first thing you should go is get in touch. All medal hangers must be returned within 28 days of the original purchase date. They must be returned in the original state along with the screws, wall plugs and spacers. Medal hangers that have been attached to the wall cannot be returned. Also, the buyer pays return postage.

 

Privacy & Security

We do not sell or share your email addresses or any other personal information to anyone. We do not come into possession of things like credit card details etc as these are contained within the payment portals.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

If you don’t want us to process your data anymore, please contact us.

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Fast

Express Checkout. Just pay for your medal hanger via PayPal.

Fun

No need to create an account and add your credit card details.

Free

We offer free delivery on all our products.

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© 2016 NE3D Ltd - Medal Hangers UK - Unit 6 Wingate Grange Ind Est - Wingate - Co Durham - TS28 5AH - 01428 838899